Apple Stock Fall? Assigned Customer Relations Rep VM FULL – Applecare Fail-2012 MBP: Please Help

0 Apple Stock Fall? Assigned Customer Relations Rep VM FULL   Applecare Fail 2012 MBP: Please HelpSincerely apologize for sound quality – WE LIKE APPLE! Please help remedy this. Apple Genius told us not to use our iPhones because ‘iCloud caused the issues with your new MACBOOK PRO.” NEW MBP FROZEN. Not Cloud Atlas. iCloud. Really???

Doing this through the NORMAL channels (not contacting connections within Apple) has proven ineffective. If this is the new Apple, how will it treat my Mother if one of her new Apple products will not function?

We are still appreciative of Apple – it is the ONLY OPTION for us w/ A-D-D and Dyslexic. When I was a small child, Apple’s ‘caring’ ‘simple’ machines helped me. I LIKE Apple.

1. Contacted Customer Relations (Executive office) due to AppleCare failures (wasting our time with Engineers that make us try to be a geek, fixing our own machine)

2. Told Customer Relations (assigned rep) that we cannot spend more time with Applecare or Genius Bar trying to fix a logic board issue.

3. Rep demanded we go to Genius Bar. We did.

4. Genius Bar Rep. stated that iCloud is the worst thing about Apple, and the cause of problem

5. Genius Bar Rep. told us to do time machine backup, separately remove most important files.

6. Genius Bar Rep. insisted we NOT use the backup on this or future computers as it could contain the issues caused by iCloud

7. Genius Bar Rep. insisted we not sync iPhones to MACBOOK PRO when wiped/OS reinstalled, and that iCloud NOT be allowed after wipe /OS reinstall

8. Issues backing up MBP, but accomplished after working through the night & the next day.

9. Back to the Genius Bar. Wipe/Reinstall, no iCloud allowed as demanded

10. Also have not synced iPhones

11. Exact same issues – 100% of 8GB memory depleted – will not function – without adding App Store apps, no iCloud, 750 GB Hard Drive still has more than 720 GB available.

“Thank you for calling Apple … The person for whom you wish to leave a message does NOT HAVE ENOUGH SPACE AVAILABLE IN HIS OR HER MAILBOX, we are unable to take your message at this time… For assistance, press 0″ – “I’m sorry, 0 is an invalid option.” AAPL AppleCare Decline. Apple – THIS IS SAD! Apple Customer Relations has been good in the Steve Jobs era, but for some reason, the greeting indicates it is a workday (it’s Friday within work hours now). The email has a different message.
Either way when following prompts, dialing Zero gives an error. Apple Customer Relations has been good in the Steve Jobs era, but hold times for Executive Customer support have been long & voice mail for the assigned representative is full.
Something is wrong. We have caused each corporation to switch to from the embarrassing, difficult, slow antiquated devices known as “PCs” (when PCs were the ‘thing” to have for biz). They switched to Apple of course. Now that the model has changed, the solution is to wear us out dealing with technical support personnel – engineers – wasting time. We have lost substantial revenue, intellectual property & opportunity cost due to these issues with this new MBP as well as the last.

Adobe Flash, Photoshop, new technology, understandably created by anonymous sources, but it still needs protection. Unique identifiers in online ad industry must be protected. Apple Stock needs to be protected from chosen failures incl. voice mail. Real people are being affected by these enormous compromises of Apple customer service. It’s a different relationship with Apple since we’ve lost Steve Jobs. It’s not Facebook, it’s this GREAT brand we want to see continue to flourish. We can do that for you. Please help us help Apple to restore consumer (and business customer) trust/confidence. It’s challenging in rapidly changing technology environments. Standing still: Not the answer – hold times-full voice mail-invalid options. The ongoing challenge is in not backing up the products, foster awareness of issues-impact future improvements. Build awareness of concerns into it, evolve Tim Cook, for the great benefit of the people. Take action, do not defy reasonable. Potentially, you can be great Tim without ‘new Coke’ strategy with the ‘maps’ launch to show you’ll apologize. They see through that invented PR.
She doesn’t know how to let him down easy, so it’s a call to Ryan Seacrest and Ellen K. Ryan brings rationality and reason to the situation, brings out that she might actually say yes to a proposal, howeer she’s not that into him. Love frequency created. Suggest a new potential direction, whole movements, imagining us meeting again in different ages. I can’t explain it, but i knew when i opened that door… Cloud 9, yesterday, “my life was headed in one direction, today it is headed in another” fear, belief, love, forces begin long before we are born. Every kindness births our future. Yesterday I believed I’d never have done what i do today.

Duration : 0:4:39


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